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FAQ'S

See our most asked questions and answers. If you can't find what you're looking for, feel free to contact us!

  • What is Pet-zhop?
    Pet-zhop is an online dropshippingstore dedicated to providing high-quality pet products all in one place. We aim to make shopping for your pets easy, affordable, and enjoyable.
  • How long does shipping take?
    Shipping typically takes 4–30 business days, depending on your location. We work with trusted suppliers to ensure your products arrive safely and on time.
  • Do you offer free shipping?
    Yes! We offer free shipping on all orders above 70€. For orders below this amount, a small shipping fee applies.
  • Can I track my order?
    Absolutely! Once your order has been shipped, we’ll send you a tracking link via email so you can follow your package every step of the way.
  • What if I’m not satisfied with my order?
    We’re committed to your satisfaction! If you’re not happy with your purchase, please contact us within 30 days of receiving your order, and we’ll work with you to find a solution – whether it’s a replacement, refund, or store credit.
  • How do I contact customer support?
    You can reach out to us anytime via email at contact@pet-zhop.com. We typically respond within 24–48 hours.
  • Do you ship internationally?
    Yes, we offer international shipping! However, delivery times and fees may vary depending on your location. Please note: Some products may not ship to your location. We will notify you and issue a refund if this applies.
  • What payment methods do you accept?
    We accept all major credit cards, PayPal, and other secure payment methods to make your shopping experience smooth and easy.
  • Are the products safe for my pet?
    Yes! We carefully select products from trusted suppliers to ensure they are safe and high-quality. If you have specific concerns about a product, feel free to reach out to us.
  • Can I cancel or modify my order?
    Orders can be canceled or modified within 24 hours of purchase. After this timeframe, the order will already be processed, and we may not be able to make changes.
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