top of page
  • Instagram
  • Facebook
  • X

SHIPPING & RETURNS

SHIPPING POLICY

Last updated January 26, 2025

 

This Shipping & Delivery Policy is part of our Terms and Conditions and should be therefore read alongside our main Terms.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

​

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

 

Free Shipping

We offer free Standard shipping on some orders depending on your location.

If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

 

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free Standard shipping is valid on international orders.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

​

ARE THERE OTHER SHIPPING RESTRICTIONS?

Not all shipping methods are available for certain items.

We strive to deliver our products to as many countries as possible. However, certain products may not be eligible for shipping to specific locations due to logistical or regulatory restrictions.

If we are unable to ship an item to your location:

  1. We will notify you as soon as possible.

  2. A full refund for the product will be issued immediately.

We recommend reaching out to our customer service team if you have questions about your location's eligibility before placing an order.

​

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

 

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy below.

 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:​

RETURN & EXCHANGE POLICY

Last updated January 26, 2025

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at contact@pet-zhop.com to obtain a Return Merchandise Authorization (RMA) number.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Custom-made items or items with a clear personal touch.

  • Sealed items that cannot be returned for health or hygiene reasons if the seal is broken.

  • Items that, due to their nature, are inseparably mixed with other items upon delivery.

  • Items where the seal has been broken.

  • Services already performed, where the service was started with your explicit consent, acknowledging that the right of withdrawal ends once the service is fully performed.

  • Digital content not supplied on a physical medium, where execution began with your prior consent.

  • Newspapers, periodicals, or magazines, except for subscriptions to such publications.

  • Public auction agreements.

  • Items that degrade or expire quickly.

  • For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

​

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
contact@pet-zhop.com

bottom of page